Help & Support

General Help

For questions about using Shareikna—creating an account, setting up your profile, creating or joining events, messaging other users, or managing your preferences—please first check the information available throughout the app and on our website. If you need further assistance, use the contact form on our website and we will respond as soon as we can.

Safety Concerns

If you feel unsafe or have witnessed behaviour that violates our community standards, please use the in-app reporting feature available on every profile, event, and conversation. You can also reach out through our contact form. All reports are handled confidentially. If you or someone you know is in immediate danger, contact your local emergency services without delay.

Reporting Users or Content

To report a specific user, event, or message, use the report option within the app. Provide as much detail as possible to help our moderation team review the situation. Reports can be submitted anonymously through the in-app tools. For serious concerns involving child safety or illegal content, also notify us through the contact form with the subject line 'Urgent Safety Report' so that your report receives priority attention.

Account and Privacy Requests

You can update your profile, manage privacy settings, and adjust notification preferences from within your account settings. To permanently delete your account, open the Manage Account page from this website's header or footer, sign in, and select Delete account. Contact support if you need help or have questions about your data.

Urgent Danger

Shareikna is not an emergency service. If you or someone else is at immediate risk of harm, please call your local emergency number (such as 911 in the US, 112 in Europe, or your local equivalent) before contacting us. After ensuring safety, you can report concerns through the app or our website to help us take appropriate action.

Contact Us

The fastest way to reach us is through the contact form on our website or by using in-app reporting for safety matters. We aim to review all enquiries promptly, though response times may vary depending on volume and urgency. For time-sensitive safety matters, please indicate this clearly in your message so we can prioritise accordingly.

Get in Touch

Use our contact form to reach us directly.